Castatus Appointments

Online booking that feeds your front desk

Let visitors book the right service, at the right location, with the right person — on a branded page you can embed on your own website. Every booking flows into the same secure check-in back end as your invites and walk-ins, so a booked visitor is expected, screened, and ready the moment they arrive.

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Online appointment booking

However the visit begins, it ends up in one place

Castatus Appointments is a licensable add-on to Castatus Visitor Manager. Turn it on and online booking fits seamlessly into the visitor management you already run. Since every booking funnels into the same back-end process as the rest of Visitor Manager, every visitor is subject to the same watchlist screening, the same host notifications, and the same ability to be included in an emergency by Castatus Crisis Manager.

Built for the Enterprise

Many services. Many staff. Many locations.

Most booking tools assume one calendar and one kind of appointment. Real organizations aren't that simple. A bank or credit union books new-account openings, loan consultations, and notary services. A hospital or clinic books across departments and providers. A government office books across programs and windows. Castatus Appointments was designed for exactly this: an enterprise-grade scheduling engine for businesses with multiple services to offer and multiple staff to help.

Define each service with its own duration, buffers, lead time, and booking horizon. Map staff to the services they provide, per location. Set working hours with an all-locations default plus per-location exceptions. Choose how staff are assigned: Round Robin or Least Busy. It's the depth an enterprise needs, without the spreadsheet.

A multi-service, multi-staff team ready to help booked visitors

A guided five-step booking experience

Simple for the visitor, precise for you. The slot is briefly held while they finish, so two people can't grab the same time.

1

Service

Choose from the services you offer, organized into optional groups, each showing its duration and description.

2

Location

Pick from locations that actually offer the service. "Use my location" finds the nearest by distance, and the step is skipped when only one qualifies.

3

Time

A month calendar highlights days with availability; picking a day reveals open slots. Visitors can optionally book with a specific person.

4

Details

Name, email, mobile, and optional notes. Visitors can opt in to text confirmations and reminders, with anti-bot verification built in.

5

Done

A confirmation screen shows the code, date, time, location, and what to bring, plus whether the appointment is confirmed or pending approval.

Manage anytime

With a confirmation code and email, visitors can look up an appointment to cancel or rebook. No account required.

Your brand, on your website

The booking page uses your logo, colors, page heading, and welcome text, so it feels like part of your own site, not a third-party tool. Share it as a direct link, or drop it straight into your website with a copy-and-paste embed snippet.

Administrators have a wide range of options to make booking their own, from offering it in both English and Spanish, to how long a time slot is held while a visitor finishes, to helping locate the nearest location, and many other configurations that tune the experience to the way your organization works.

branded booking options
Powered by CASTA

Book in English or Spanish

Turn on a language selector and the entire booking flow is presented in both languages. Fixed labels ship pre-translated; your own service names, descriptions, and welcome text are translated by CASTA, the Castatus AI Smart Task Assistant — working quietly in the background whenever you save and re-translating only what changed. Visitors can even request a Spanish-speaking staff member, and availability filters to staff who speak Spanish.

English Español

Managed from request to arrival

Optional Approvals

Require approval on any service. Those bookings arrive as Pending Approval for staff to approve or decline, and the visitor is notified automatically.

Clear Lifecycle

Every appointment moves through clear statuses: Confirmed, Pending Approval, Completed, Canceled, No-Show, and Held. Canceling a confirmed appointment also clears the linked pre-registration.

Reminders & Confirmations

Branded confirmation and reminder emails with the service, date, time, location, and confirmation code. Visitors can opt in to also receive confirmations and reminders via SMS.

Confirmed Pending Approval Completed Canceled No-Show Held
Smart availability engine syncing with Microsoft 365 calendars

Availability that's always right

Open time slots are calculated from staff working hours, blackout dates, existing appointments, buffer times, minimum lead time, and booking horizon, combined with live Microsoft 365 free/busy, so an appointment never lands on top of a staff member's existing meeting.

Calendar access is read-only and set up through a guided consent process, with each staff member's connection shown as Pending, Verified, or No Access. It all respects your assignment strategy and the selected location, so what a visitor sees is genuinely bookable.

Part of Castatus Visitor Manager

Castatus Appointments is a licensable add-on that brings online booking to Castatus Visitor Manager. It fits seamlessly into the product you already run, so it shares the same watchlist screening, host notifications, badge printing, and integration with Castatus Crisis Manager for emergency communications. One platform, from the booking to the badge.

FAQ

Still have questions?
We can help.

Quick answers about Castatus Appointments: enterprise online booking and appointment scheduling.

Castatus Appointments is a complete self-service booking system available as an add-on to Castatus Visitor Manager, which is part of CastatusCloud. Visitors book online through a branded, embeddable page, choosing a service, a location, a time, and optionally a specific staff member. Every booking automatically creates a visitor pre-registration, so the front desk is ready when they arrive.
Simple booking tools stop at a single calendar. Castatus Appointments is built for organizations that offer many services across many people and many locations: banks, credit unions, hospitals, clinics, and government offices. You configure services, assign staff per service and location, set working hours, buffers, lead times, and approval rules, and the availability engine calculates open slots across all of it.
Every appointment creates a visitor pre-registration in the same system. Whether a visit starts as a Visitor Manager invite, an Outlook add-in pre-registration, or an online booking, it lands in one back end, so booked visitors are expected and check in fast on arrival by scanning a Touchless QR poster on their own phone or at a tablet kiosk.
Yes. Because bookings funnel into the same check-in back end, appointments receive the same security benefits as any other visit, including watchlist screening, and booked visitors can be included in emergency communications through Castatus Crisis Manager, exactly like walk-ins and pre-registered guests.
Yes. The booking page is fully branded with your logo, colors, heading, and welcome text, and a copy-and-paste snippet drops it directly into your own website. It can also be shared as a direct link.
Yes. Real-time Microsoft 365 free/busy synchronization keeps appointments from double-booking a staff member's existing meetings. It uses read-only calendar access set up through a guided consent process, and each staff member's connection status is shown as Pending, Verified, or No Access.
Yes. The entire visitor-facing booking flow is available in English and Spanish. Fixed labels are pre-translated, and your own service names, descriptions, and welcome text are translated by CASTA, the Castatus AI Smart Task Assistant. Visitors can also request a Spanish-speaking staff member, and availability filters to staff who speak Spanish.
Yes. Any service can require approval. Those bookings arrive as Pending Approval for staff to approve or decline, and the visitor is notified automatically. Appointments move through clear statuses: Confirmed, Pending Approval, Completed, Canceled, No-Show, and Held.

Let us show you how online booking, visitor check-in, watchlist screening, and emergency notifications all run on one platform.

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